What are Sub-Processors?
Sub-processors are third-party service providers that process personal data on our behalf to help us deliver the Eleidon service. In accordance with GDPR Article 28, we maintain this list of sub-processors and their purposes.
We carefully select sub-processors that provide adequate data protection guarantees and implement appropriate technical and organizational measures. All sub-processors are bound by data processing agreements that ensure they meet GDPR requirements.
Our Commitment to Privacy
At Eleidon, we minimize data sharing with third parties. Thanks to our end-to-end encryption, message content is never accessible to any sub-processor. Only encrypted data, metadata required for service operation, and payment information are shared with the processors listed below.
List of Sub-Processors
| Sub-Processor | Purpose | Data Processed | Location | Privacy Policy |
|---|---|---|---|---|
| Amazon Web Services (AWS S3) | File storage and delivery | Encrypted file attachments | United States / European Union | View |
| Neon | Database hosting | Account data, message metadata, encrypted content | United States | View |
| Ably | Real-time messaging infrastructure | Message delivery notifications, presence data | United Kingdom | View |
| Resend | Transactional email delivery | Email addresses, notification content | United States | View |
| Polar | Payment processing and subscription management | Payment information, subscription status | European Union | View |
| VirusTotal | Security scanning for links and attachments | URLs, file hashes | United States | View |
Changes to Sub-Processors
We may update this list when we add or remove sub-processors. Material changes will be communicated via email to registered users. You can always find the current list on this page.
Your Rights
Under GDPR, you have the right to object to the use of specific sub-processors. If you have concerns about any sub-processor listed above, please contact us at privacy@eleidon.com.
Related Documents
- Privacy Policy - How we collect, use, and protect your data
- Terms of Service - Terms governing your use of Eleidon